FAQs Elementary Cosmetics Paris

My account

How to create an account on Elementary Cosmetics Paris?

I forgot my password, what should I do?

How do I modify or delete my personal data?

How to subscribe or unsubscribe from the Newsletter?

    Orders & Payments

    How to place an order?

    How to pay with PayPal?

    How to pay with Klarna?

    How to pay with Apple Pay?

    I have not received an order confirmation email, what should I do?

    How do I use my promotional code?

    Can I cancel or change my order once it has been placed?

    My order has been cancelled, will my account be charged?

    Why was my order cancelled?

    Delivery

    What are the costs and delivery times?

    Can I have it delivered abroad?

    How do I track my order? 

    I haven't received my order, what should I do?

    I received a damaged product or an incomplete order, what should I do?

    Returns & Refunds

    How to make a return?

    What are the reimbursement methods and deadlines?