Why was my order cancelled?

Your order on Elementary Cosmetics Paris may have been cancelled for several possible reasons:

  1. Payment problem:

    • The payment could not be authorized by your bank or the payment service you used (credit card, PayPal, Klarna).
    • The payment information provided was incorrect or incomplete.

  2. Product unavailable:

    • One or more items in your order were no longer in stock at the time of validation.

  3. Suspicion of fraud:

    • To ensure transaction security, we cancel orders that show suspicious activity or inconsistencies in the information provided (address, payment, etc.).

  4. Technical problem:

    • A technical error on our site or in the processing of your order may have resulted in its cancellation.

  5. Request from you:

    • If you contacted our customer service to cancel your order, it was cancelled at your request.

If you have not been notified of the reason for the cancellation or would like to place a new order, we invite you to contact our customer service at contact@elementarycosmetics.com . Provide your order number so we can assist you quickly.

We are here to resolve any issues and make sure you have a satisfying experience with Elementary Cosmetics Paris .