I haven't received my order, what should I do?

If you have not yet received your order, here are the steps to follow to resolve the situation:

1. Check the status of your order:

   • Check the shipping confirmation email you received to access your tracking link or number.
   • Go to our tracking portal and enter your order number and email address to check the shipping status.

2. Check your shipping address:

   • Log in to your customer account at elementarycosmetics.com and make sure the shipping address entered is correct.

3. Contact the carrier:

   • Use the tracking number to contact the carrier directly if your order appears to be stuck or delayed. The carrier will be able to give you more information about the situation.

4. Contact our customer service:

   • If your order is still missing or the estimated delivery time has passed, please contact us at contact@elementarycosmetics.com . Please provide the following information:
     • Your order number
     • Your full address
     • Any other relevant information (eg tracking status, carrier details)

We are committed to investigating the situation and finding a solution quickly, whether that's a replacement, refund, or assistance locating your package.

Your satisfaction is our priority, and we do everything we can to provide you with a worry-free shopping experience.