I have not received an order confirmation email, what should I do?

If you have not received an order confirmation email after making a purchase on Elementary Cosmetics Paris , here are the steps to follow:

1. Check your inbox and spam folders : The confirmation email may sometimes be classified as spam. Also check your promotions or junk folders.

2. Make sure you used the correct email address : Check that the email address you entered when ordering is correct. A small mistake can prevent the email from being received.

3. Please wait a few minutes : Confirmation emails are usually sent instantly, but delays may occur due to high volumes or temporary technical issues.

4. Contact our customer service : If you still cannot find the confirmation email, contact us at contact@elementarycosmetics.com specifying:

   • Your name and surname
   • The email address used for the order
   • The approximate date and time of the order

Our team will be happy to check the status of your order and send you a new confirmation if necessary. Rest assured that we are here to support you at every step of your shopping experience.