I received a damaged product or an incomplete order, what should I do?

If you received a damaged product or your order is incomplete, we are here to help. Here are the steps to follow to resolve this issue quickly:

1. Take pictures:

   • If a product is damaged, take clear photos of the product, packaging, and any visible damage.
   • If the order is incomplete, also photograph the packaging and its contents.

2. Contact our customer service:

   • Send an email to contact@elementarycosmetics.com specifying:
     • Your order number.
     • A description of the problem (damaged product or missing item).
     • Photos attached to facilitate the processing of your request.

3. Wait for our return:

   • Our team will respond to you as soon as possible to offer you a suitable solution, such as a replacement, a refund or sending the missing items.

4. Keep the packaging and products:

   • If necessary, we may request that the product or packaging be returned for inspection.

We apologize for the inconvenience and are doing our best to resolve the issue quickly. At Elementary Cosmetics Paris , your satisfaction is our priority. Please do not hesitate to contact us for any questions or further assistance.